Picking up the couches, Part 1: Why I hate Translink

So on Wednesday, I went with my dad to my grandma’s apartment in Coquitlam to pick up some couches.  She’s moving, and she’s giving us her couches because she doesn’t need them anymore and they’re nicer than the ones we currently have.  But we had to rent a van in order to fit them in.  So we went down to Budget to rent one.  We were going to take the bus down there, since there wasn’t really any parking room for us to leave our van while renting theirs.

And so we went to the bus stop.  And waited.  And waited.  And waited.  Did I ever mention how terrible the 401 bus service is?  I’m sure I have.  And that’s an understatement.  But yes.  The bus was supposed to come at 2:35pm.  But it didn’t.  The next one was scheduled for 2:49pm.  Also it was raining.  And my grandma was expecting us.

When the first one didn’t show up, I tweeted Translink to ask them if it was delayed.  Because one time I updated my status to “That awkward moment when even translink won’t reply your text messages”.  Because normally you’d text 33333 with your stop number and then receive an instant reply of when your bus is coming.  Translink had sent me a tweet in response to my “That awkward moment..” tweet saying “But we always respond to your tweets!”.  Which isn’t actually true.  But nevertheless, I took them on their word and decided to tweet them.  Besides, if I were to text them, it would tell me the scheduled time, but wouldn’t be able to confirm whether or not it was running on schedule.

Eventually, they replied my tweet and informed me that the bus was running about 12 minuted behind schedule.  I replied them and told them that it had been 20 minutes.  And then we saw the bus turn the corner.  And it spent forever at the stop prior to ours.  Never take the bus when it’s around 3pm.  It will be filled with school kids.  And it will be delayed because of the school kids.  It’s worth rescheduling everything just to avoid this.  Trust me.

And so finally, the bus pulled up to our stop.  And the driver opened the back door and let two passengers off.  But he refused to open the front door.  It was only me and my dad at that stop.  But he wouldn’t let us on.  We were standing right next to the front doors.  I could see there was room inside the bus, especially since he had just let off two people.  I tapped on the door to get his attention.  He just looked at us and gave a sort of wave of his hand before driving off, leaving us there.  I think I yelled “We’ve been waiting 30 minutes!” as he drove away, not giving a shit.

It’s not as if there was another bus behind him.  There wasn’t.  And how can you not have room for two more people when you’ve just let two people off?  Also, it was not a matter of trying to save time, because in the time it took for the two people to get off, we could have gotten on.  He had to stop there anyway.  There was absolutely no reason for him to have not opened the doors to us.  It’s his job and it was incredibly frustrating, especially since we had been waiting for so long.

This happened at around 2:50 or so.  We ended up driving and parking and then having to take the Canada Line anyway to get down to Budget.  We just wasted a lot of time waiting for nothing.  I tweeted Translink again, informing them of what just happened, or trying to as best I could within a 140 character limit.  I don’t know if they really got the picture.  But they tweeted me back saying sorry that happened and giving me the customer service link.

I’ve been referred to the customer service link before.  And I’ve filled out the form.  And I’m pretty sure they haven’t done anything about it.  I think they have my name on file right now for complaints about the system, and likely just ignore anything I happen to say anymore.  I have yet to fill out the form.  I should go and do it, maybe after this blog post.  But I don’t even know if there’s any point.  I was able to get the bus number of the bus that he was driving.  It was R7103.  Maybe that way they can figure out which driver it was.  I would hate for the wrong person to get blamed.  If anyone even does get blamed to begin with.

Can anyone think of any possible reasonable explanation as to why the driver wouldn’t have let us on the bus?  You know, other than the fact that he’s an asshole?

Stay tuned for Part 2, if you care at all whether we managed to make it to pick up the couches…

Customer service complaint form that I've yet to fill out

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6 thoughts on “Picking up the couches, Part 1: Why I hate Translink

  1. Pingback: Picking up the couches, Part 2: Actually getting the couches | Random and unnewsworthy

  2. Pingback: I don’t feel like blogging | Random and unnewsworthy

  3. Pingback: An afternoon commute | Random and unnewsworthy

  4. Pingback: I ate my lunch on the bus | Random and unnewsworthy

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